About me
I am Franck Borschneck, a French computer scientist passionate about IT strategy, engineering, cloud and AI. I have worked in a variety of industries and environments, including a startup, an IT services company, a research lab, and a hyperscale cloud provider.
Currently, I work at Microsoft within the Customer Success Unit. My primary role is to manage activities carried out by developers, program managers, support engineers, incident managers, and architects, while maintaining close relationships with customer stakeholders—from individual contributors to C-level executives. I oversee the lifecycle of critical information systems, from initial concept to deployment and eventual retirement.
I am particularly interested in areas such as Digital Transformation, IT Service Management, Customer Success, Product Management, and Engineering Management.
Management & Leadership
- Relationship management, Team management, People management, Stakeholders Management, Support, Customer care, Customer success, Customer experience, Vendor management, Mentoring
- Public speaking, Content writing, Executive briefing
- Risk management, Cost management, Contract negotiation, Regulation compliance (GDPR, DMA, NIS2, …)
- Program management, Project management, PMBOK, Agile methodologies (Scrum, …), Product management
Cloud Computing & Artificial Intelligence
- Public, Sovereign and Private Cloud (IaaS, PaaS, SaaS)
- Identity, Cybersecurity, Active Directory (AD), Microsoft Entra ID (Azure AD)
- Azure App Services, Azure Virtual Machines, Azure Logic Apps, Azure Functions, Azure Cost Management, Azure AI Foundry, Machine Learning (ML), Gen AI, SLMs/LLMs, Bing Search APIs
- .NET Framework, C#, ASP.NET, JavaScript (JS), HTML, CSS, PHP, PowerShell, VBA, M (Power Query), SQL, T-SQL
- Visual Studio, Visual Studio Code, GitHub, Azure DevOps, CI/CD, Power Platform (Power Apps, Power Automate), Copilot Studio, GitHub Copilot
- Data management, Azure AI services, Microsoft Fabric, Power BI, Databases, SQL Server, SSMS, MySQL, Oracle Database
Workplace, Network & Infrastructure
- Microsoft 365, Copilot, Office, Teams, Exchange, SharePoint, Intune, Graph API, Google Workspace, Chat GPT
- Network, Routing, Switching, DNS, Firewall, VPN (OpenVPN, IPSec), DHCP, LAN, VLAN, WAN, Express Route, Unifi, Fiddler, Wireshark
- Core Infrastructure, Virtualization, Operating systems, Windows 11, Windows Server, Linux (Debian, Ubuntu, Raspberry Pi OS, …)
- IoT, Home Assistant, ZigBee, Thread, Matter, Synology DiskStation Manager (DSM), Network Attached Storage (NAS)
Certifications
- SC-900: Microsoft Security, Compliance, and Identity Fundamentals | 05/2022
- AZ-900: Microsoft Azure Fundamentals | 05/2021
- MS-900: Microsoft 365 Fundamentals | 03/2020
- ITIL v3 Foundation | 03/2017
- 70-534: Architecting Microsoft Azure Solutions | 09/2015
- TOEIC, 925/990 points | 03/2014
- Cisco Certified Network Associate 1 | 05/2012
Contact me
Feel free to reach out! Whether you have questions, want to collaborate, or just want to say hello, I’d love to hear from you. You can contact me through LinkedIn. We could also meet at an IT event or a conference in Strasbourg or Paris. Looking forward to connecting!
