About me
I am Franck Borschneck, a French computer scientist passionated by engineering and product design enthusiast who worked in various environnements : a startup, an IT services company, an engineering lab, a hyperscale cloud service provider
Currently, I work at Microsoft as a Senior Customer Success Account Manager. My primary role is to ensure customer success by managing program deliveries and maintaining close relationships with executives from our largest and most complex clients. As a customer advocate, I work with technical, financial, business, sales, marketing, and engineering profiles. I oversee the lifecycle of critical information systems, from the initial idea to operational execution. I am also internal tools referent, advisor and trainer for my peers.
I am aspiring to work on Customer Success, ICT Management, Product Management and Engineering Management.
Management & Leadership
- Relationship management, Change management
- International Team management, People management
- Risk management, Cost management
- Contract negotiation
- Public speaking
Product Management & Engineering
- Azure App Services, Azure Virtual Machines, Azure Logic Apps, Azure Cost Management
- .NET Framework, C#, ASP.NET, JavaScript (JS), HTML, CSS, PHP, PowerShell, VBA, M (Power Query), SQL, T-SQL
- Visual Studio, Visual Studio Code, GitHub, Azure DevOps, CI/CD, Power Platform (Power Apps, Power Automate)
- Program management, Project management, PMBOK, Agile methodologies (Scrum, …), Product management
Cloud Computing & Artificial Intelligence
- Data management, Azure AI services, Microsoft Fabric, Power BI, SQL Server, SSMS, MySQL, Oracle Database
- Identity, Security, Active Directory (AD), Microsoft Entra ID (Azure AD)
- Microsoft 365, Copilot, Office, Teams, Exchange, SharePoint, Intune, Graph API
- Network, DNS, Firewall, VPN (OpenVPN, IPSec), DHCP, VLAN, Express Route, Unifi, Fiddler, Wireshark
- Core infrastructure, Virtualization, Operating systems, Window 11, Windows Server, Linux (Debian, Ubuntu, …)
- IoT, Home Assistant, ZigBee, Thread, Matter, Synology DiskStation Manager (DSM), Network Attached Storage (NAS)
Certifications
- SC-900: Microsoft Security, Compliance, and Identity Fundamentals | 05/2022
- AZ-900: Microsoft Azure Fundamentals | 05/2021
- MS-900: Microsoft 365 Fundamentals | 03/2020
- ITIL v3 Foundation | 03/2017
- 70-534: Architecting Microsoft Azure Solutions | 09/2015
- TOEIC, 925/990 points | 03/2014
- Cisco Certified Network Associate 1 | 05/2012
Extra facts
- I have been the secretary of an association and the president of another.
- I have build my own Edge extension.
- I passed the truck driver’s licence.
- I write VBA & Powerhsell scripts to automate tasks.
- I have been Volunteer Firefighter since 2009.
- I am 3D designing and printing items to simplify daily life.
Contact me
Feel free to reach out! Whether you have questions, want to collaborate, or just want to say hello, I’d love to hear from you. You can contact me through LinkedIn. We could also meet at an IT event or a conference in Strasbourg or Paris. Looking forward to connecting!
